Grainmark
Shipping & returns
Last updated 11 November 2026
Where we deliver
We deliver Australia-wide by tracked courier from our workshop in Smeaton Grange, NSW. Suites can go to your home, or straight to your venue or planner. Just add the address and a contact name when you approve your order.
Freight cost
A flat $9.95 per order, anywhere in Australia, whatever you order — from a box of save-the-dates to a full suite with A1 signs. It's included in the total at checkout.
When it arrives
Each piece is made to order and planned around your wedding or event date, so add your date and a needed-by date when you order. You'll get tracking details by email when your order leaves the workshop. Order as early as you can, especially for spring and summer weddings.
Packaging
Large signs are packed flat and protected for the trip. Easels and stands arrive flat-packed and slot together by hand, with no tools needed.
Damaged, faulty or wrong
If anything arrives damaged, or doesn't match the design you approved, email hello@grainmark.com.au within 7 days of delivery with a photo. We'll remake it as a priority or refund it, and cover the freight. If your date is close, tell us and we'll do everything we can to get a replacement to you in time.
Change of mind
Because every piece is personalised and made to order, we can't offer refunds or exchanges for change of mind. That's why you see a live preview of every piece, and approve it, before you pay.
This doesn't affect your rights under the Australian Consumer Law, which include a repair, replacement or refund if a product has a major fault.